HOVERTECH International

Customer Service Satisfaction Survey


(1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, 5=Strongly Agree)

1. The Sales Experience:

  1. Communication with the Sales representative prior to purchase was satisfactory
  2. Follow-up was provided as necessary and requested
  3. Training received was provided as requested and thoroughly conducted
  4. Overall the Sales Representative was pleasant, helpful and knowledgeable

2. The Purchasing Process:

  1. Quotes were accurate and provided in a timely fashion
  2. Shipping was accurate and special instructions, if any, were followed
  3. Order was filled properly and product received in good condition

3. Customer Service:

  1. Communication with customer service throughout the HT experience was satisfactory
Additional Comments:






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